Widerrufsrecht

RETURNS

We want you to love your Zolo® strap. If for any reason you're not completely satisfied, we'll gladly accept returns subject to the following conditions.

To be eligible for a return, items must be unworn, unused, in their original packaging and accompanied by proof of purchase. Return requests must be initiated within 14 days of receiving your order.

To start a return, please contact us at contact@zolostraps.com. We will provide full instructions. Please do not send items back without first contacting us, as unauthorised returns will not be accepted. Return shipping costs are the responsibility of the customer — we recommend using a tracked service.

DAMAGES & INCORRECT ITEMS

Please inspect your order upon receipt. If your item arrives damaged, defective, or incorrect, contact us immediately at contact@zolostraps.com and we will resolve the issue promptly.

EXCHANGES

To exchange an item, please initiate a return for the original item and place a new order once your return has been accepted.

REFUNDS

Once your return has been received and inspected, we will notify you of the outcome. Approved refunds are processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the credit. If 15 business days have passed since your refund was approved and you have not received it, please contact us at contact@zolostraps.com.